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      Customer Success Manager (CSM) Interview

      Jan 8, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at UpGuard

      Interview

      Started off with Zoom call w HR. Was pretty easy/basic. Then met with the team lead and had to do an assignment. I didn't think the assignment was given much detail "on purpose," as they noted but later said it should have been more technical. Whole process was OK. Not amazing. Things moved slow and I had to check in a lot. Nice people though.

      Interview questions [1]

      Question 1

      Tell me about a time you helped a customer and felt good about the achievement.
      Answer question

      Other Customer Success Manager (CSM) interview reviews for UpGuard

      Customer Success Manager (CSM) Interview

      Jul 30, 2024
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at UpGuard (Bengaluru) in Jul 2024

      Interview

      The interview was long around 5 weeks and a waste of everyone's time due to the silly final round! - first round pre-HR screening - Hiring manager will be the 2nd round - India head 3rd round - Assignment for the success plan at the 4th round and review - CRO is the final round How would the chief revenue officer round justify the final round for a CSM role, The questions were not even related to CSM stuff and mostly just passing the time.

      Interview questions [1]

      Question 1

      How are you as a human being? LOL
      Answer question
      1