Applied online and got an email to schedule an interview. Arrived half an hour early to be able to find the building and go through the pre-interview process. First thing you do is sign in at front desk and go through security. Afterwards, you take a seat in the waiting area, fill out the paper you are given with questions about the position you are interested in and your availability, and then wait for them to call your name. When called, you follow the interviewer into the cubicle, sit down and they'll start with some basic questions. Be prepared to answer why Universal. They ask about availability and what days would you like off. If you can perform the duties of your position without accommodation. If you have reliable transportation and if you need any time off for vacation. Afterwards, they'll ask situational questions pertaining to customer service and any experience you might have. I was actually offered the position after my interview was done so they had me sit outside and wait for the new-hire paperwork, fingerprinting and photo ID. It's very smooth and relaxing, I recommend you dress professional and look confident. Also bring any ID (license and social security or passport) in case you're offered the job as they'll need this to process you.