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      Trupanion

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      Retention Specialist Interview

      Nov 17, 2021
      Anonymous interview candidate
      Dallas, TX

      Other Retention Specialist interview reviews for Trupanion

      Retention Specialist Interview

      Aug 25, 2025
      Anonymous employee
      Seattle, WA
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Trupanion (Dallas, TX) in Nov 2021

      Interview

      it was a traditional tell me about yourself start to the interview, and three different " on the job" scenario questions were presented. Otherwise Very cordial, and friendly call from the HQ in Seattle.It's a remote position, and the pay is about $750 per week. The bonus structure explained sounded wonky and not able to hit on a regular basis.

      Interview questions [1]

      Question 1

      3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.
      1 Answer
      avatar
      Trupanion response
      4y
      Thanks for sharing your interview experience! I am glad you enjoyed your conversation with one of our Seattle HQ recruiters! I did want to follow up on the retention bonus structure as we strive to make that bonus attainable on a regular basis. On average, our Retention Specialists are earning $1,500/month in bonuses and top performers are averaging $2,600/month. If you ever have questions about open roles at Trupanion in the future, please feel free to email us at Recruiting@Trupanion.com!
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Trupanion (Seattle, WA) in Mar 2022

      Interview

      Initial phone screening , you will receive update emails and clear communication. If you are selected to move forward, there will be a video call with multiple departments and short shadow of current employee. Fairly friendly

      Interview questions [1]

      Question 1

      What is your favorite book
      Answer question

      Retention Specialist Interview

      Apr 14, 2021
      Anonymous employee
      Fredericksburg, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Trupanion (Fredericksburg, VA) in Mar 2021

      Interview

      Took a total of three weeks. One for the application to be processed, one for a phone interview and the last one for a Zoom interview. I first spoke with a recruiter via e-mail then also spoke to that recruiter for a phone interview that lasted a bit over 30 minutes. Then I had a Zoom meeting with the department manager as well as the sales manager that was scheduled for an hour but really only took 30 minutes. I heard back very quickly after both interviews (about 1 business day).

      Interview questions [4]

      Question 1

      Explain why you would like to work for Trupanion.
      1 Answer

      Question 2

      How would you handle a member yelling and cursing at you on a call.
      1 Answer

      Question 3

      Why are you wanting to leave your current position.
      1 Answer

      Question 4

      A member calls wanting to cancel their plan because they would like to just save up the monthly premium instead. How would you educate this member to retain their insurance plan.
      1 Answer
      1
      avatar
      Trupanion response
      5y
      Thank you for sharing your interview experience and helping other folks best prepare for our Retention position! If you have any other insight you would like to share about your interview experience, please email us at recruiting@Trupanion.com to set up some time to chat. Thanks again!