I applied through a recruiter. The process took a week. I interviewed at Triptease in London in July 2018. The overall experience was great, warm, and welcomed. But it would be great if I could know the reason why I failed eventually... I have made it through several stages after all. Thanks for the recruiter's patience that I kept asking questions. Because I am based in Taiwan while looking for a job in the UK, the process might be different and took longer than usual. #1. A recruiter from Triptease reached out to me via LinkedIn and the 1st phone screen was scheduled a week after. #2. 1st Phone Screen: Was conducted via Skype due to some unexpected problems on my phone line. All general questions and the recruiter was really helpful in explaining the hiring process and the details about the company and this position. About half an hour long, and 2 days later I was informed to be moving forward to the next stage at 1 week later. #3. 2nd Phone Screen: Skype with the CSTL Global Lead in New York. The interviewer was interested in what I want to achieve/learn from this position and my skills. For this interview, I have done my research including finding out and troubleshooting 1 of their website's error, how does their service work, and the product portfolio functionalities. Next day I received the mail about moving on to the On-site Interview with the team next week. This could be either on-site or Skype but I chose to fly there since I had a wedding to attend in Europe that week so it would save my cost of the flight and be able to meet the crew in person. #4. On-site Interview: Have met up with 2 of the 3 team members and 1 Customer Success Manager. Basically, they wanted to know my expectations about the activities on a day to day basis, how much you know about their products, and how're the interactions between me and them. The London office(inside the WeWork building) is pretty much startup-like atmosphere, all the Triptease people I've met were so nice. After 1 week I was informed to be moving to the next interview with the new Customer Success Director in the same week. Have to say the recruiter was so responsive to all my questions. #5. Video Interview: Over Skype with the new CS Director, believe is the hiring manager. We talked about mostly was the culture of my ex-company, what do I want to achieve and so on. 3 days later, I was informed that despite strong technical experience, they have decided to proceed with another candidate.