I applied in-person. The process took 1 day. I interviewed at The Modern Group (Australia) (Sydney) in Aug 2010
Interview
One brief phone call inquiry and I was invited to attend a group induction and training, after an hour or so everyone was asked to read initial then sign contracts and agreements over a 15 minute period, no copies were provided after signing and handing back. Many agents had little or no idea what they signed on as until a pay stub came through and for some pay stubs were rarer than four leaf clover.
Training commenced for daily meetings there after and all put out to sell in homes on fixed appointments with the home owners, who often resented the sales agents appearance and had been called 7+ times to gain the appointment and having been beaten into submission were often just honoring the agreement made with the phone setter (to get them off the phone after the 7+ calls already) to allow the agent 90 minutes, which once gone the agent was simply asked to leave.
After some months agents had to confirm all appointments were real and check installation sites for orientation to the sun, as phone crew dropped the ball so after several no shows and inappropriate houses had been pushed out to the sales agents, the gloves were off and agents were on their own.
Culture of sales was churn burn in the field, controlled by forced phone closes, demanded by managers from each sales agent, at every appointment, together with threats for poor or non compliance.A demeaning atmosphere for all concerned, except the managers gleefully charmed each other with stories from the previous days attacks proclaimed on agents and clients alike.
Office culture was bash and belittle, demand and crucify for sales agents, with little to no transparency anywhere, classic divide and conquer mentality. Only some staff understood the office system and kept it away from all questioners as much as possible.
When commissions were incorrect and the installation was delayed for months, resulting in the cancellation of a firm deposited sales order, the regular office staff found themselves as the meat in the sandwich trying to satisfy the agents demands for information relating to sales and the companies need to shut out all questions.
