I applied online. The process took 2 weeks. I interviewed at Tails.com (London, England) in Apr 2022
Interview
First phone interview and role play was quite comfortable and everyone was nice.
Warning: The German test that they made me take afterwards was not really a German test. The focus was on problem solving and math. This should have been mentioned beforehand, as they made it seem like the test was simply to check my German skills. However, just because a test is in the German language, does not make it a „German test“.
I hope they adjust that to make future applicants more comfortable.
Interview questions [1]
Question 1
What does Customer service mean to you?
How would you handle a difficult customer?
And other basic customer service question.
3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.
Interview questions [1]
Question 1
What is an example of a time I've helped someone at work.
I applied online. The process took 2 weeks. I interviewed at Tails.com (Richmond, London, England) in Oct 2025
Interview
I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said.
She was very strict and cold when asking questions, so I felt even more nervous.
She asked me:
Tell me about yourself
Why tails.com ?
Tell me a time you handled a difficult customer
When have you made a change at work?
"What are your salary expectations?"
In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates.
***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.
General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview
Interview questions [1]
Question 1
what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.