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      Tails.com

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      Related searches: Tails.com reviews | Tails.com jobs | Tails.com salaries | Tails.com benefits
      Tails.com interviewsTails.com Customer Experience Specialist interviewsTails.com interview


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      Customer Experience Specialist Interview

      Sep 30, 2019
      Anonymous interview candidate
      Richmond, London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Tails.com (Richmond, London, England) in Sep 2019

      Interview

      The longest process I've been through, taking about 3 weeks from application through to recieving their decision. I was surprised to be invited for an assessment day following a phone interview and written test. As the first written test was given to be completed over a weekend, I ended up spending at least two hours (if not longer) completing it. However, the written test on the assessment day was very similar but we were only given 45 minutes, so the majority of us couldn't even complete all the questions let alone answer them as thoroughly as we would have liked. Throughout all three stages, the company's 'feedback culture' was constantly mentioned, so although they didn't give me an offer I was confident that they would provide me with feedback to help in future interviews. However, it was very vague and they simply mentioned that I didn't show the level of problem solving skills they wanted in the tests undertaken on the assessment day. They didn't expand on this to tell me exactly what aspects I could have improved on, so ultimately their feedback wasn't very constructive or useful at all. It's a shame because the atmosphere made it seem like a really lovely place to work, and to spend the best part of a month applying for a job I genuinely think I would have enjoyed (and been good at, especially following their training and induction process) only to be turned down without being given a thorough explanation left me feeling completely disregarded.

      Interview questions [1]

      Question 1

      Tell us something about you that isn't on your CV.
      Answer question

      Other Customer Experience Specialist interview reviews for Tails.com

      Customer Experience Specialist Interview

      Nov 30, 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Tails.com (London, England)

      Interview

      3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.

      Interview questions [1]

      Question 1

      What is an example of a time I've helped someone at work.
      Answer question

      Customer Experience Specialist Interview

      Nov 19, 2025
      Anonymous interview candidate
      Richmond, London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Tails.com (Richmond, London, England) in Oct 2025

      Interview

      I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said. She was very strict and cold when asking questions, so I felt even more nervous. She asked me: Tell me about yourself Why tails.com ? Tell me a time you handled a difficult customer When have you made a change at work? "What are your salary expectations?" In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates. ***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.

      Interview questions [4]

      Question 1

      Tell me about yourself?Why tails.com ?
      Answer question

      Question 2

      Tell me a time you handled a difficult customer
      Answer question

      Question 3

      When have you made a change at work?
      Answer question

      Question 4

      "What are your salary expectations?"
      Answer question

      Customer Experience Specialist Interview

      Nov 11, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Tails.com

      Interview

      General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview

      Interview questions [1]

      Question 1

      what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.
      Answer question
      1