I applied online. The process took 6 weeks. I interviewed at Starling (Cardiff, Wales) in Feb 2022
Interview
This consisted of a telephone interview only to ask questions about my experience and what I was looking for and also the notice period.
Face to face interview was to speak about my experience in collections and gave scenarios where I handled good outcomes.
I then got an offer in writing followed by another face to face meeting to discuss terms of my contract and information about training and checks
Interview questions [1]
Question 1
Give examples of my experience working in collections
Very relaxed and straight forward
Reflective of the culture at the company
Yet to hear to hear back but optimistic
Company seem to be going through a reshuffling as they begin to upscale
Interview questions [1]
Question 1
How would you deal with collections with a customer ?
