I applied online. The process took 3 weeks. I interviewed at SoulCycle (New York, NY)
Interview
Fairly standard questions were asked, mostly related to customer service background. First there was a phone interview and then an in-person one at their headquarters. They also allowed me to take a free class, which was very generous. The process did take a bit longer than I expected (two or three weeks between the phone call and the in-person interview) but overall it was enjoyable. I would recommend it.
Interview questions [1]
Question 1
What is relevant your customer service background?
Very simple and quick. Easy to schedule and met on zoom and was done within 30 minutes of chatting with manager at location. Gave mostly logistics rather than asking questions.
Very casual, met with studio manager and assistant manager. After the initial interview they may invite you in for a free class. Pretty straightforward questioning. Applied and heard back in less than 2 weeks.
Interview questions [1]
Question 1
Here at SoulCycle we can sometimes have to get messy. Has there ever been a situation in which you had to get your hands dirty and how did you go about it?
I applied through an employee referral. I interviewed at SoulCycle (Hoboken, NJ) in Apr 2023
Interview
Very relaxed, interviewed with two managers. Interview was online and they asked about my experience with soul cycle and my hours/ availability. They also asked if I had any relevant background for the job in customer service
