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      Smith.ai

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      Virtual Receptionist Interview

      Jul 20, 2021
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Smith.ai (Raleigh, NC) in Jul 2021

      Interview

      It was a short interview process. I scheduled my interview online for a week out. The interview was done through Google Meet. I did need a good camera and headset to complete the interview which consisted of mock calls using the company's software. I was able to ask the interviewer a question about the software here and there during these mock phone calls. The interviewer was friendly, helpful, and encouraging. The entire interview lasted about 25 minutes. The very next day I received a link via email for another test which asked me about my personal qualities and tested my attention to detail. That test was about 15 minutes. About an hour after completing that test I was sent an email offering me the position.

      Interview questions [1]

      Question 1

      What is your computer processing speed?
      Answer question
      3
      avatar
      Smith.ai response
      4y
      Thank you for writing a review for Smith.ai. We are a company built on continuously utilizing feedback to integrate improvements, provide a better service, and create a culture our agents love. Communication is vital for us, and we highly value open communication and transparency in everything we do. We appreciate your honesty and it is our mission to ensure all candidates are given as much opportunity to succeed as possible.

      Other Virtual Receptionist interview reviews for Smith.ai

      Virtual Receptionist Interview

      Mar 26, 2026
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Smith.ai (Phoenix, AZ) in Mar 2026

      Interview

      The interview process was detailed, quick, and consists of 5 rounds total - 5 assessments, a video recorded interview and a live interview. Round 1 is your application, round 2 included 3 assessments - a basic personality assessment, situational assessment, and a typing test (must be able to type at least 34wpm). Round 3 consisted of 2 more assessments- an aptitude test and a computer/internet skills test. Round 4 was a video recorded interview, and the final round was a live Zoom interview. The recorded interview was about 6 questions using the STAR technique. The live interview was laid back, no typical interview questions except for maybe one which was “how do you handle multi-tasking?” and they also ask about you work from home setup. They want to hear that you have a quiet-and stress free environment with no distractions. The last bit of the live interview I shared my screen with her and did some speed tests and checked the RAM memory on my computer. The minimum required is 8gb RAM. All computer requirements including the internet speed requirements for this position are listed on the job description page.

      Interview questions [2]

      Question 1

      Tell me about a time you handled an upset customer.
      Answer question

      Question 2

      What makes you a good fit for the virtual receptionist role at Smith.ai?
      Answer question
      1

      Virtual Receptionist Interview

      Jan 7, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Smith.ai

      Interview

      You need to pass multiple rounds of assessments. Then you have a video interview followed by an interview with a person on the HR team. At this time, if they are interested, they email you and offer you a position.

      Interview questions [1]

      Question 1

      To describe a time that you provided excellent customer service
      Answer question

      Virtual Receptionist Interview

      Dec 11, 2025
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Smith.ai (Phoenix, AZ) in Dec 2025

      Interview

      Process: Waste 3 hours of your life taking stupid assessments, then interview with a lifeless robot and get rejected 2 days later. If you're really charismatic and are photogenic, maybe you can inch past the gatekeepers. Otherwise, save yourself the headache. Smith AI is a joke.

      Interview questions [1]

      Question 1

      Give us an example of a time when a customer was upset. How did you handle it?
      Answer question