Thank you so much for your interest in SimplrFlex and for taking the time to provide your feedback. I sincerely apologize for the extended time it took for us to get back to you. The holiday season caused a significant increase in our volume of applicants, and we weren't prepared. Regardless of the reason, it's unacceptable; we hold ourselves to a higher standard than the experience you've had. We've now overhauled our process to better support an increased volume of applicants, and we're currently underneath our stated timeframes. While education level can influence a person's ability to provide customer service, some of our best Experts have no college education. At SimplrFlex, we value a person's ability to solve problems and connect with the customer over experience or formal education; that's why we don't review resumes or conduct traditional interviews. That said, we do now offer an alternative route for becoming a SimplrFlex Expert; feel free to reach out to us for more details. Lastly, the volume of tickets that an Expert receives is a direct reflection of the effort they put into providing world-class customer service on our platform — experts who perform the best receive the most tickets. A statement indicating low ticket volume is likely more a reflection on the quality of that Expert than it is a measure of the tickets available on our platform. Once again, I appreciate your feedback, and I hope you'll reach back out to us to learn about the alternative path. All the best, Adam