I applied online. I interviewed at Serco Group (Ottawa, ON)
Interview
Bunch of calls from abroad in weird hours.
They will ask you to give them all your personal information and copies of documents.
They gather people from all over Ontario in one place for a week or so.
We learn how to mark tests and take us to the road.
Interview questions [1]
Question 1
How do you deal with conflict?
How do you handle costumers with different backgrounds.