I applied online. The process took 2 weeks. I interviewed at Serco Group in Jun 2015
Interview
Easy enough, just a basic computer test and then an oral interview. Pretty easy if you can use a computer well and pretty basic oral questions. They then called back a day or two later and offered me the job and asked me to fill in background in check forms. I started about 2 weeks later.
Interview questions [1]
Question 1
Why do you want the job? What is your experience in call centers? When can you start? Tell us a time you had a difficult conversation with a client and how did you handle it?
