I applied online. I interviewed at Scantron in Nov 2023
Interview
Applied and received an email from a Help Desk Operations Manager asking for a 30-minute Teams interview. Application to interview took about a week. Initially, when logging into the interview there was another unknown Help Desk Operations Manager logged in and said they represented the Secur-Serv side of the Help Desk. The primary HD Ops Mgr logged joined moments later. *The Ops Mgr email requesting the interview had no signature block of the interviewer and was suspicious. I was tempted to contact Scantron HR to verify the person's identity. >During the Teams interview, both Help Desk Operations Managers' video feeds were absent. When I mentioned the issue, there was no answer, and the conversation was redirected. Also suspicious. >>Further, there was 'no' information related to these individual's backgrounds or histories found via web search or on the LinkedIn Scantron Employees page.
Interview questions [1]
Question 1
1.) Tell me about yourself. 2.) Scenario: Someone contacts the Help Desk saying they can't send or receive email. How would you go about troubleshooting? 3.) What is your experience with VoIP, and provide a list of names of vendors or manufacturers? 4.) Scenario: How would you go about troubleshooting a VoIP issue?
I'm sorry that you believed your interview did not go well. We do work on continually improving our processes, and will follow up with management to understand the situation.
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