Hi there, My name is Clare, I am the Chief People Officer here at Scan.com and wanted to take a moment to reply to you. I looked into this further and understand you had initially applied for a different role in the business. I believe in showing interest in this role it was also made clear that we had just gone live with the role and there were other candidates in process. I think there are 2 main concerns here, the timeliness of a response and your comment on bait and switch. In terms of timeliness of response, we fell short here and we do apologise. However, with regard to bait and switch, unfortunately, when it came down the final candidates there was someone who was an overall better match. While it's never great to get that feedback, it is important that we make sure to get the right match first time round. We stand by the fact that regardless of first role or fifth, we think everyone can bring value, learn and grown in our business. Those words have held true from our first hire to our hundredth hire and counting. In every recruitment process there will be rejection and we are sorry that you felt you had your time wasted, regardless of whether it is a no, we never want that to be the case. I have taken onboard your feedback on timeliness and we will make sure to improve on that immediately. If you have further comments, please feel free to reach out via LinkedIn. We wish you the very best of luck in your search. Clare