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      Customer Service Agent Interview

      Aug 23, 2015
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Sats in Aug 2015

      Interview

      Short interview, general introduction questions, application form to be filled up. Note that this job has 3 months training and 12 months bond. Salary range is about $1300, with make up allowances, uniform allowance etc. The interviewer gave approximately 2 scenarios and asked how I would handle them, explained the job scope, and rostered shift work, the pay package.

      Interview questions [2]

      Question 1

      Why did you choose this position?
      Answer question

      Question 2

      Can you commit 15 months? Any plans for further studies?
      Answer question
      12

      Other Customer Service Agent interview reviews for Sats

      Customer Service Agent Interview

      Mar 10, 2026
      Anonymous employee
      Changi Village,
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Sats (Changi Village, )

      Interview

      despite it being a mass interview, the interview was still informational about the job i was applying for. they answered the questions given to the most of their abilities and i was able to get more insight on what kind of job i was getting into

      Interview questions [1]

      Question 1

      how did you get to know about the job?
      Answer question

      Customer Service Agent Interview

      Jul 9, 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sats in Jul 2025

      Interview

      Registration was quick and easy. But I was very upset with how the interviewer came at me. For context, I am a fresh University graduate who applied for this role with the intention of gaining experience with handling ground operations. This is to prepare me for the long-term where I seek another job title, which requires that I have at least two to five years of experience. My goodness, the amount of judgment that I experienced. I was so upset that I immediately did not want to be part of the interview process anymore. I already decided I didn’t want to work here, not because of the job, but because of the unpleasantries. The interviewer kept insinuating that I have no idea what the job entails, that I would not be satisfied with it because I’m a fresh graduate and it’s a “mundane” role. She told me that this role does not require a degree and essentially hinted to me that I’m at the wrong spot. As a “University graduate”, I would have known to done my research prior to coming for the interview, right? I was not even told about the benefits, salary, contract and more, simply because the interviewer thought I was a bad match for the job. She explicitly said that this job does not require a degree, but what is so wrong about possessing one and still wanting to try? I am very offended because this is my career plan, and I don’t know why she thought she could give me advice that I didn’t ask for. I thought it was so unprofessional. People don’t understand these days that we have to start somewhere to get to our endpoint. I’m not sure if you think I’m desperate for the $2.2k pay and the odd shift hours. That’s not what I’m after; as a degree holder, I could have been anywhere else. But my intention is to learn and gain experience for now, even if that means I’m stuck with a low pay grade and routine job. What’s so wrong about it? All in all, don't apply if you are a Uni graduate. I left quickly and am not interested in hearing back.

      Interview questions [1]

      Question 1

      comfortability with shift work, expected pay, the usuals. very mediocre and basic-level questions that don’t require you to think or prep ahead of time.
      Answer question

      Customer Service Agent Interview

      May 31, 2025
      Anonymous interview candidate
      Singapore
      No offer
      Negative experience
      Average interview

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      Application

      I applied in-person. The process took 1 day. I interviewed at Sats (Singapore) in May 2025

      Interview

      I attended a walk-in interview for the Customer Service Agent position at One Punggol, and I have to say it was a very disappointing experience. The process was poorly organized, with minimal instructions given upon arrival. What stood out most was the attitude of the recruiter. When I asked basic questions about the role and responsibilities, I was told to “just Google it.” There was no effort to provide clarity or show any genuine interest in engaging with candidates. The recruiter barely spoke, seemed disinterested, and gave the impression that they just wanted to get the whole process over with. It didn’t feel like a professional interview at all — more like they were doing candidates a favour by being there. For a company that deals with customer service, the lack of courtesy and communication during their own hiring process was quite ironic. I expected a more respectful and informative experience, but left feeling frustrated and unvalued. I hope SATS takes feedback like this seriously and works on training their recruitment team to be more professional, respectful, and helpful during interviews.

      Interview questions [1]

      Question 1

      Introduce a little about yourself.
      Answer question