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      Santander

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      Call Center Agent Interview

      Oct 1, 2018
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Santander (London, England) in Sep 2018

      Interview

      The telephone interview was professional and simple, the questions asked where pretty basic but required detailed answers. The personal dealing with my interview was very friendly and welcoming, it made it much easier and calming. I was then processed to the next stage of 'Experience day' which will include role play, taster session, a tour and a one to one conversation. Most of the questions where based on my ability to make quick strategic decision in a working environment.

      Interview questions [7]

      Question 1

      What do you know about Santander?
      Answer question

      Question 2

      Why do you want to work for Santander?
      1 Answer

      Question 3

      Name a time you have gone above and beyond for a someone in a customer service role.
      Answer question

      Question 4

      Tell me about a time you've had to make a difficult decision and what the outcome was.
      Answer question

      Question 5

      Describe a time when there was a risk to your personal or work life and what you did about it.
      Answer question

      Question 6

      When have you set yourself a goal and achieved it? What steps did you take to achieve the goal?
      Answer question

      Question 7

      When have you advised someone and been successful in doing so? Where they successful after your help?
      Answer question
      3