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      Retail Customer Experience Executive Interview

      Feb 21, 2018
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Safaricom (New York, NY)

      Interview

      The time allocated to do the amptitude test wasnt sufficient and also you couldn’t review your answers once selected. The questions were straightforward if you have studied that is! Have a thorough understanding of Safaricom products especially Skiza and USSD.

      Interview questions [11]

      Question 1

      Number of Full time Employees in Sales Divisions?
      1 Answer

      Question 2

      Number of companies responsible for creation of skiza tune
      1 Answer

      Question 3

      General questions of how to respond to customers
      1 Answer

      Question 4

      USSD code for diverting calls
      1 Answer

      Question 5

      Minimum balance you can use sambaza
      Answer question

      Question 6

      When did Safaricom become incorporated?
      1 Answer

      Question 7

      What USSD code do you use to check airtime balance?
      Answer question

      Question 8

      What USSD code you to buy airtime for someone using a third party interface?
      1 Answer

      Question 9

      Minimum transaction charges for sending 15001-2000 Ksh to unregistered MPESA user
      1 Answer

      Question 10

      Which Safaricom product isnt found in the appstore?
      Answer question

      Question 11

      What is X% of Y divided with Y% of X?
      1 Answer
      32

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