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      SCAN Health Plan

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      Member Services Representative Interview

      Sep 10, 2011
      Anonymous interview candidate
      Long Beach, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at SCAN Health Plan (Long Beach, CA) in Sep 2011

      Interview

      I was first contacted by SCAN's contracted recruiter, MedCentric. After I called SCAN to confirm that this company was in fact working on their behalf, I reluctantly completed ANOTHER online application that requested my social security No. and Cal ID. Interview was on a Saturday and judging by the roster, they were organized and ready to do multiple interviews. In fact, my interviewer walked an applicant out and came to get me. Just an assembly. Bam, bam. Nothing special about the interview. She was going through the motions, and so was I.

      Interview questions [2]

      Question 1

      Do you have any questions? (x3)
      1 Answer

      Question 2

      Describe a situation where you had to deal with an unhappy customer where the outcome went well. Describe the situation where it did not go well.
      Answer question
      1

      Other Member Services Representative interview reviews for SCAN Health Plan

      Member Service Representative Interview

      Feb 9, 2026
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at SCAN Health Plan in Nov 2025

      Interview

      Quick and simple. didn’t ask many questions about the job only asked one to two behavioral questions and was friendly overall. Interview lasted 20 mins maybe less. Just be yourself and answer questions confidently not timid

      Interview questions [1]

      Question 1

      Past job history , availability and compensation
      Answer question

      Member Services Representative Interview

      Apr 8, 2012
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at SCAN Health Plan in Jul 2011

      Interview

      Process was easy and seam list.

      Interview questions [2]

      Question 1

      Are you able to work overtime with no notice?
      1 Answer

      Question 2

      How would you handle a difficult customer?
      1 Answer