I applied through a recruiter. The process took 4 weeks. I interviewed at Reputation (Scottsdale, AZ) in Aug 2025
Interview
The recruiter interview was excellent. She asked good questions and was very impressive. This was followed by a second interview by my direct manager. Last was an interview by the vice president of the department.
Interview questions [1]
Question 1
Tell me how you would start managing a book of 100 accounts.
I applied online. The process took 2 months. I interviewed at Reputation in May 2025
Interview
The interview process took 2 months with 4 rounds. After each round they took about a week to let me know if I would be moving forward. The last round required a presentation/case study. Everyone I met with was kind.
Interview questions [1]
Question 1
Tell me about a time you saved a client from churning?
Thank you for sharing your experience with our interview process. We appreciate you taking the time to provide your insights and we're glad to hear that everyone you met was kind. Our team strives to create a welcoming and respectful environment for all candidates and employees. We value your feedback on the overall process, as it helps us continuously evaluate and refine our approach to ensure a clear and positive experience for everyone. We wish you the best in your career journey.
I applied through an employee referral. I interviewed at Reputation in Jun 2021
Interview
I had the inital phone screen with HR and then 4 additional phone interviews with various people on the customer success department. Everyone that I spoke to was very friendly.
Interview questions [1]
Question 1
How do you handle when customers try to leave? How do you encourage them to stay? How do you handle difficult conversations.