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      Customer Experience Agent Interview

      Feb 10, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Ramp in Jan 2024

      Interview

      The interview process was fairly involved for such an entry-level position. Ramp requires all applicants to submit video recordings of themselves answering questions via a platform called Hireflix. After that I received a phone-screening call from a recruiter, who asked nearly the exact same questions I had already answered via Hireflix. After that I was invited to complete a take home assessment which included 3 scenarios very specific to the business where Ramp wanted to know my thought process on how I would respond, my response, and any additional notes I had. Once I had completed the assesment I was then scheduled THREE more 30-minute interviews with various members of the business. My first of the three was cancelled the same day with no explanation. I had the remaining 2 on the same day and was told in the last interview I would hear back by the end of the week. I did not. I reached out twice to the recruiting team who was responsible for getting back to me before I finally heard back over a week after my final interview - They sent me a very unpersonal canned response rejection saying they had decided to pass on my candidacy with no further explanation. I truly felt that I had great conversations with the 2 interviewers, and that I answered all of the questions they had for me. I was very surprised by the decision they made and I'm deeply saddened that a company that prides itself on their Recruiting team and their Customer Service would handle rejecting an applicant who got through the entire interview process in this way. It's absolutely impacted my view of this company in a negative light.

      Interview questions [1]

      Question 1

      They asked several questions about how you would handle cross-functional collaboration (i.e working with Product and Engineering teams)
      Answer question
      9

      Other Customer Experience Agent interview reviews for Ramp

      Customer Experience Agent Interview

      Jun 26, 2026
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Ramp (New York, NY)

      Interview

      After applying, got an automatic email reply with links to complete two separate initial AI screenings. One was a timed assessment and the other was an AI interview. The AI interview let's you record your answer to questions twice which was nice and the assessment was fairly straightforward but also open-ended. Use time accordingly. 30 minutes total.

      Interview questions [1]

      Question 1

      If you could use one AI tool to improve your process as a Customer Experience Agent (job description provided], what would it be and how would you use it?
      Answer question

      Customer Experience Agent Interview

      Jun 23, 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Ramp

      Interview

      Applied first. Then got an acknowledge email. But then, I got confused because they sent a recording interview, a test and an online interview. Did not know if I had to finish the others before the online interview. But well.

      Interview questions [1]

      Question 1

      Simple HR questions. Tell me more about you. Your past experiences, etc.
      Answer question

      Customer Experience Agent Interview

      Mar 5, 2026
      Anonymous interview candidate
      Miami, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Ramp (Miami, FL) in Jan 2026

      Interview

      I Applied online, you have to ensure you have an updated resume to pass the AI screening. Then had a virtual recorded interview with pre-recorded questions. There was no interviewer, just questions that were shown to be answered within a certain time frame. Then another written timed interview, then phone interview

      Interview questions [1]

      Question 1

      It was scenario based questions asking how you would handle typical difficult customer scenarios or how you would handle a situation in which the company was at fault
      Answer question