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      Senior Manager, Client Services Interview

      Aug 10, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 4 days. I interviewed at Pulse Advertising in Jul 2024

      Interview

      I was contacted by the Co-founder via LinkedIn and asked if I wanted a chat about a role they thought I’d be a fit for. I agreed annd was told it’d be with HR as they were busy. Once in the ‘chat’ I then realised it was a first stage interview as I was asked lots of questions rather than it being a chat. I think this is inappropriate as I should have been notified properly beforehand. It was also disappointing to receive a long generic email to say I hadn’t made it to the next stage as I wasn’t made aware that it was a formal interview. I would have appreciated being told on the call if my experience wasn’t a good fit as I hadn’t applied for the role or wanted to interview anyway. A real shame as I’d heard great things about the agency but I wouldn’t consider applying for a role at Pulse ever again based on this experience.

      Interview questions [1]

      Question 1

      What does a day in your current role look like?
      Answer question
      avatar
      Pulse Advertising response
      1y
      Dear reviewer, Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and any frustration caused by your recent experience with us. It's clear that there was a miscommunication regarding the nature of the initial conversation, and we understand how this led to an uncomfortable situation for you. We strive to ensure that all candidates are fully informed about each stage of the process, and it’s evident that we fell short in this instance. We will be reviewing our internal communication practices to prevent this from happening in the future. Your feedback is invaluable in helping us improve our processes. Regarding the follow-up email, we regret that it felt impersonal and didn't provide the clarity you deserved. We aim to give personalized feedback whenever possible, and we will work on making our communications more transparent and respectful of the candidate's time and effort. We appreciate your understanding and are committed to learning from this experience to create a better interview process for all candidates. Should you have any further thoughts or if there’s anything we can do to address your concerns more directly, please feel free to reach out. Best regards, Tessa