Customer Service Representative applicants have rated the interview process at Planet Fitness with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Planet Fitness overall takes an average of 10 days.
Common stages of the interview process at Planet Fitness as a Customer Service Representative according to 3 Glassdoor interviews include:
Skills test: 33%
Background check: 17%
Personality test: 17%
One on one interview: 17%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at Planet Fitness (Roanoke, VA) in Aug 2012
Interview
Filled out an application, sat down with the manager with questions requiring my experience were asked.
How would I handle a situation of equipment being used inappropriately?
Experience in counting a drawer?
Sales for promotional gear ?
Speaking to groups of people on a tour?
Interview questions [1]
Question 1
What type of customer service skills do I have?
How would I handle a situation of equipment being used inappropriately?
Experience in counting a drawer?
Sales for promotional gear ?
Speaking to groups of people on a tour?
I applied in-person. I interviewed at Planet Fitness (Meridian, MS) in Jan 2026
Interview
Easy interview with the basic questions, such as “tell me about yourself”, “how do you handle difficult customers”, “have you ever worked in a gym setting before”. Very laid back and to the point
Smooth and easy process. There is not intimidation throughout the interview and the company is seeking out flexible workers to fill in their spots. The company is more so looking for college students
I interviewed at Planet Fitness (Cape Girardeau, MO)
Interview
Basic interview process. First they called me and asked me what is a good time to come in. I Interviewed with General Manager first. Then I interviewed with the Assistant General Manager. They were very welcoming offering me a water and gave me a tour of the facility.