Sent a practical test in form of Word document that you had to send back within 2 hours after receiving it. Got scheduled for a quick phone call with recruiter after to talk more about the role. Finally, zoom interview with 2 managers in the CX department which was not the best experience. They had multiple questions which was just a paraphrase of the same question but expected different answers. Interviewers do not seem prepared with the actual questions to ask. They seem to expect you to have some type of experience in specific work they already do which is off-putting because anyone can be trained to do the role they are hiring for.