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Hello , thank you for your response. We always appreciate feedback, and very much understand the difficulties in length of process that was caused by the pause caused frustrations. Any decisions that are made in Passfort are always open to discussion, so if you would like to discuss your feedback and reasoning behind any decisions that have been made , feel free to reach out to myself at claire.anderson@passfort.com and I would be happy to have a call to go over more detailed reasoning.