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      Service Delivery Manager Interview

      Jul 29, 2016
      Anonymous employee
      Elkridge, MD

      Other Service Delivery Manager interview reviews for Optiv

      Service Delivery Manager Interview

      Aug 21, 2015
      Anonymous employee
      Kansas City, KS
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Optiv (Elkridge, MD) in Jun 2016

      Interview

      After applying to the job, I was contacted by someone in HR for a pre-interview screening. The next step was to take part in a video interview. This was not your normal video interview. You are not being interviewed by someone. Instead, you are prompted with interview questions and you will be given a certain amount of time to record an answer for each question. The questions were pretty straight forward. My suggestion is to do the practice questions a couple times so you feel comfortable with the interview application. After I completed my video interview, I was contacted by the hiring manager and was asked to come in for a in-person interview. I interviewed with the hiring manager and members of the team.

      Interview questions [1]

      Question 1

      How do you deal with a troubled customer?
      1 Answer
      2
      avatar
      Optiv response
      9y
      Thanks for sharing your feedback on our interview process! Welcome to the Optiv family!
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Optiv (Kansas City, KS) in May 2015

      Interview

      Very professional and through. I was delighted with the facilities and with the professionalism of the employees. I was able to interview with my direct manager, director, and piers. The recruiter was very prompt in processing me after the offer was made and a salary/benefits package was agreed on.

      Interview questions [1]

      Question 1

      Situation, Action, Result when working with a client.
      Answer question
      1