Glassdoor users rated their interview experience at Neal's Yard Remedies as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Receptionist and rated their interviews as the hardest, whereas interviews for Receptionist and roles were rated as the easiest.
I interviewed at Neal's Yard Remedies (Kings Cross, England)
Interview
Quick tour of the store. 30min "test" to see how you interact with customers. Try and remember where things are laid out in the store and upsell different products. Then you get an interview with general questions - timescales etc
Interview questions [1]
Question 1
Give an example of when you have had to deal with a difficult customer and how did it end
I applied online. The process took 4 weeks. I interviewed at Neal's Yard Remedies
Interview
Interview required an initial screening call followed by an hour in person interview feeding back on a store visit and areas for improvement, short presentation on effective coaching and your approach to this and a 10 minute product presentation/ training session (This product could be anything and didn't need to be Neals Yard related)
Interview was laid back and relaxed - felt like time was wasted at this interview as they wanted a candidate with prior skincare retail experience which was clear I didn't have from application
I applied online. The process took 4 weeks. I interviewed at Neal's Yard Remedies (Manchester, England) in Sep 2023
Interview
I had an initial interview with HR (head office) and then an in person interview at the store. Both were friendly and focused on a win-win ie a mutually good fit.