I applied online. The process took 6 days. I interviewed at Nationwide (Gainesville, FL) in Feb 2012
Interview
The interview was somewhat informal- a lot of questions were based on hypothetical situations. The usual "Tell me about yourself" question was asked. Questions about past customer service experience were also emphasized.
Interview questions [1]
Question 1
Describe a situation where you had to deal with a difficult customer, what did you do?