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      N26

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      Customer Service Team Lead Interview

      Nov 5, 2019
      Anonymous interview candidate
      Berlin
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at N26 (Berlin) in Oct 2019

      Interview

      1. Short 30min interview via Google Duo with the CS Recruiter 2. Invited to a Assesment Center with 4 other applicants. The assesment center was in a friendly atmosphere. Unfortunately not at the actual work place for CS. We had three tasks to do: a) Group Excercise: We had 5min time to check three scenarios and as a group we needed to find solutions within 30min and give a small presentation. One question was about a CS agent coming to a new team and he underperforms. b) 1on1 with a Senior Lead c) Presentation about a pregiven scenario - how to keep the culture with Hyper Growth, what to do in sickness absence of an agent etc. and 3 follow up questions by the leads doing the interview with you

      Interview questions [4]

      Question 1

      What to do with a CS agent who needs to move to another lead and they start to underperfom?
      Answer question

      Question 2

      Describe a situation where you helped an agent to perform better (Improvement Plan)
      Answer question

      Question 3

      How to keep the culture with Hyper Growth?
      Answer question

      Question 4

      Workforce Management / Puncuality / Sickness
      Answer question