email > phone interview > site interview. There was very little visibility to the process, which made the application process very frustrating. After a successful phone interview with HR, I was asked to meet with the hiring manager in another phone interview which she rescheduled at the last minute. After my conversation with the hiring manager took place, there was no follow up email or form letter to advise they had selected another candidate or were looking in another direction, blah blah blah. While I understand you may have a large pool of candidates from which to select, if you have taken the trouble to schedule someone's time out of their day, the least you can do is offer visibility as the process moves on. To not do so is very poor form, and you should particularly know this if your primary function is marketing.