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      Motorway

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      Motorway interviewsMotorway Customer Escalation Specialist interviewsMotorway interview


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      Customer Escalation Specialist Interview

      Feb 20, 2026
      Anonymous interview candidate
      Brighton, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Motorway (Brighton, England) in Feb 2026

      Interview

      I was invited to an onsite interview for Motorway which I attended for it to only be a remote interview with a note taker in one of their meeting rooms. As the hiring manager could not be onsite that day… I thought this was a bit odd but still continued as wanted to make a good impression. The Interviewer wasn’t very friendly, I struggled to understand what they were saying as the call quality wasn’t great and they mumbled. Also a lot of the questions were regarding their current systems and processes. Which would have been great for someone who was applying internally but not for someone external who didn’t have this information. I just didn’t feel it was very well thought out.

      Interview questions [1]

      Question 1

      They asked me if there were any issues in my current company, what these were and what I would do to fix them. I didn’t think this was a very professional question or something they should really ask?
      Answer question