1)telephone interview: why I would like to work with them, why I want to change job, tell me smt about yourself 2) assessments: 2 tests, the first one was really easy you need to find the misspelling words, easy calculations, read a test and answer to the questions The second was more difficult u need to do reservations for groups very important to focused on the details and read all the request carefully before starting the exercise 3) formal interview: 2 hours questions about my self, why I want to work for them, how my previous experience could help me there, why I want to change job, what I don t like about my work(i.e. Administration works or complain handling ecc) how i image my job would be there, why they should employ me, what I would say if hotel book out a group at the last minute or 1 month before, how all the process starts (sales offer make a request, we contact the hotel they make quotations ecc) 4)2 interview with another manager all the same