I applied online. The process took 3 weeks. I interviewed at MetLife (Brighton, England) in Jun 2017
Interview
Competency based questions were asked which were fairly easy to answer. The interview lasted about an hour, I was interviewed by the manager and supervisor. Very friendly and made me feel comfortable.
Other Customer Service Representative interview reviews for MetLife
There were multiple phone and virtual interviews: 1. Recruiters, 2. Hiring Manager, 3. Peer, 4. Account Executive, and lastly 5. Department Head. All conversational, engaging, and enjoyable with each person. Because of the multiple interviews the process was lengthy.
Interview questions [1]
Question 1
How do you handle working with difficult co-workers?
Interview process begins with a phone screen. They will ask basic call center scenario questions and provide details about the position. Virtual interview was one on one with a supervisor. Good conversational style interview. They use the STAR method to guide you through each answer. Wasn’t difficult at all.
Interview questions [1]
Question 1
What are your expectations and goals for this role?
I applied through a recruiter. The process took 5 days. I interviewed at MetLife (Melville, NY)
Interview
Bait and switch, was called in for an customer service call center job, was actually interviewed for a commission based sales job, was told to keep a second job because I wouldn’t make any money for the first 6 months unless I sold to all my friends and family
