Completed a Zoom screening which I thought I bombed, received an email next day inviting me to a final on-site screening. I flew in from another state and the text line they gave me as point of contact was unresponsive besides an initial "see you soon". Front desk was polite and professional. Met with HR #1 to get a quick tour of the facility. Met with a team lead to learn more about the job. We completed one assessment together for learning. The assessment involves mock work assignments and finding suitable products on the McMaster website based on customer requests. After the first cooperative assessment, I was given ~40 minutes to complete 2 mock support orders. The first question involved finding a replacement item for someone's missing shipment, and the second involved providing a quote for bolts and washers based off of a vague request. They emphasize customer service, particularly being helpful yet brief in language even when the request is very vague. Your job is to help find the most suitable item for the customer's needs. The 3rd part of the interview I met with a second team lead to do a behavioral interview, where they asked situational questions and also asked more about my past work experience, such as times I solved a problem, delivered results, etc. Received a generic rejection email emphasizing that they do not provide individual feedback 2 days later.

30 minute interview structured but conversational assessment focused on problem-solving, customer service mindset, adaptability, and resourcefulness, where candidates discuss real scenarios, demonstrate judgment, and show how they think under pressure.