Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 5 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 9 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 15 Glassdoor interviews include:
One on one interview: 24%
Skills test: 18%
Background check: 16%
Phone interview: 13%
Personality test: 11%
Drug test: 7%
IQ intelligence test: 4%
Group panel interview: 4%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Lowe's Home Improvement (Houston, TX) in Nov 2011
Interview
I initially applied on the Lowe's website under the careers tab. It took about three weeks before I received a call for the interview. I went in for the interview and answered their questions as well as asked a few questions about the job. Two days later they called me in for a drug test and to discuss compensation. The HR manager and I went back and forth over pay but initially settled on a good number.
Interview questions [1]
Question 1
Describe a time when you were in charge, but you failed to complete the task assigned to you. How did you measure the failure?
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.