Interview was using specific examples of how you would handle different customer service situations--how you have handled them in the past. I was interviewed by the HR person and an Assistant store manager. Each rated the answers to the questions I was given.
Interview questions [1]
Question 1
Give me an example of a time where a customer was upset and you resolved an issue so that they were satisfied?
I applied online. I interviewed at Lowe's Home Improvement
Interview
Standard interview - asked my background, strengths, weaknesses, experience, availability and start date. Also talked about making it to the second round and providing a saliva sample for drug testing
Interview questions [1]
Question 1
Give an example of a time when you provided excellent customer service?
I applied online. The process took 1 week. I interviewed at Lowe's Home Improvement (Raleigh, NC) in Aug 2016
Interview
Applied online and was called 3 days later. Regular STAR format interview with a few deviations. The interviewer (Assistant Store Manager) was thorough with questions, but very friendly and easy to talk to. Bring a hard-copy of your resume! Don't forget this! The interviewer gave my resume a good read and asked many questions based off of it.
Interview questions [1]
Question 1
This is a standard question they ask: Tell me about a time when you went above and beyond a customer's expectations.