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      Lead Forensics

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      Customer Success Manager (CSM) Interview

      Nov 20, 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Lead Forensics in Oct 2025

      Interview

      Unethical and possibly illegal interview tactics. First interview with the recruiter: My suspicions were raised from the very first video call when they insisted I tell them my current salary. I declined and provided a range. A few days later, I received a call informing me I'd moved on to the next stage of the process. However, other managers wanted to know my exact current salary before I could proceed, citing higher turnover among employees earning more than what Lead Forensics offers. Despite explaining that their advertised offer was sufficient, she still insisted I give a figure before moving forward. The second interview with the head of Customer Success was strange. They asked me to prepare a slide presentation beforehand, explaining the reasons and concepts of Customer Success. There was no explanation or discussion before or after this presentation. Then, he began to excessively pry into personal matters unrelated to the job. With the vague salary details in the job posting and the requirement to disclose my current salary to advance to the second round, it clearly revealed what kind of company this is. The second interview confirmed this perception.

      Interview questions [1]

      Question 1

      What is the definition of Customer Success? What makes a great Customer Success Manager? Why would you be a great Customer Success Manager at Lead Forensics? Which of our company DNA’s is your favourite and why?
      Answer question
      1

      Other Customer Success Manager (CSM) interview reviews for Lead Forensics

      Customer Success Manager (CSM) Interview

      Oct 15, 2024
      Anonymous interview candidate
      Scottsdale, AZ
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lead Forensics (Scottsdale, AZ) in Sep 2024

      Interview

      I Went through the complete interview process, and it was great. The Recruiter and the executives that I spoke with were very transparent throughout the entire process. They were upfront with the steps and very communicative with the needs of the company.

      Interview questions [1]

      Question 1

      The questions were very simple, and you had to put together a simple presentation describing a few different questions as well as tying in the companies DNA.
      Answer question
      1
      avatar
      Lead Forensics response
      1y
      Hi, Thanks for taking the time to leave a review. I'm very pleased you felt it was a positive interview experience as this is something we aim to consistently achieve for both successful and unsuccessful candidates. Warm Regards Nick Everson Global Head Of Recruitment