Thank you for taking the time to share your feedback regarding your recent interview experience. First and foremost, we want to sincerely apologize. What you described—from the lack of enthusiasm during your initial call to the communication gap that followed—falls incredibly short of the standard we set for our candidate experience. We completely agree with you: company culture is reflected in every single interaction, and first impressions matter. Our talent acquisition team aims to be helpful, transparent, and respectful of every applicant's time. It is clear we missed the mark in your case, both in providing meaningful insights about the role and in delivering timely updates. "Ghosting" or leaving candidates in limbo is never our policy, and we are actively addressing this internally to ensure our follow-up process is as prompt and respectful as it should be. We know it takes time and effort to prepare for and engage in our interview process, and we deeply regret that your time wasn't respected. While we understand this experience has left a negative impression, we would appreciate the opportunity to learn more so we can improve. If you are open to it, please feel free to reach myself directly at kristi.grassley@kore.com so we can look into this specific situation. We wish you the absolute best in your job search and your future career endeavors.