First-round is an IQ test, 2nd round is typing speed test. Then finally an oral interview where you state your salary expectation. The interview was a full-day event.
I was called. the next day to report to work
I applied through an employee referral. The process took 1 day. I interviewed at KenCall (Nairobi) in Jan 2011
Interview
It was not a complicated interview. Most of the questions tested my oral skills. They asked me to sell them a pen. They then asked me basic questions about where I went to college and if I had ever tried my hand at handling calls. There wasn't much deliberation by the group interviewing panel after the interview because they gave me an offer which I accepted immediately. I was asked to report to work the following Monday.
I applied online. The process took 2 weeks. I interviewed at KenCall in Jun 2014
Interview
Process took 2 weeks. Very friendly interviewers,they sought to keep me calm and relaxed. They matched competencies and skills against the required skill set of the firm. Was called for a second interview and a test-run before receiving the offer.
Interview questions [1]
Question 1
Which challenged did you face in previous employment and how did you deal with them