Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Jama Software

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Jama Software reviews | Jama Software jobs | Jama Software salaries | Jama Software benefits
      Jama Software interviewsJama Software Customer Success Manager interviewsJama Software interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      Feb 13, 2025
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Success Manager interview reviews for Jama Software

      Customer Success Manager Interview

      May 15, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      Difficult interview

      Application

      The process took 2 weeks. I interviewed at Jama Software in Nov 2024

      Interview

      I was approached by a recruiter through LinkedIn. Had a great conversation with the recruiter and followed by the hiring manager. Had a great connection and was told there would be multiple next steps including a mock assignment. I did not make it to the mock assignment but I appreciated a follow up email from the hiring manager on providing feedback what they loved about me and what it was that didn't make them select me. Very transparent.

      Interview questions [1]

      Question 1

      Tell me about a situation where you had to tell a customer a feature/product will be discontinued.
      Answer question

      I applied through other source. The process took 3 weeks. I interviewed at Jama Software in Apr 2025

      Interview

      Very straightforward and communicative. Initial screening with HR, then hiring manager. From there, an interview with team lead, activity prompt, and then activity review with team. Overall a smooth process.

      Interview questions [1]

      Question 1

      How do you engage customers who lean into the self-serve model to ensure customer health?
      Answer question

      Customer Success Manager Interview

      Dec 18, 2024
      Anonymous interview candidate
      Declined offer
      Positive experience
      Difficult interview

      Application

      The process took 4 weeks. I interviewed at Jama Software

      Interview

      A 5-round interview including a QBR mock + written Q&A and multiple team rounds. Very rigorous interview with a lot of competency-based questions around value creation. The overall process took 4 weeks.

      Interview questions [1]

      Question 1

      Question around value creation and real time scenarios
      Answer question

      Customer Success Manager Interview

      Feb 2, 2025
      Anonymous employee
      Crewe, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2+ months. I interviewed at Jama Software (Crewe, England) in Nov 2024

      Interview

      The Interview process took around 10 weeks, however this includes the Christmas holidays, where the process was paused for the holidays. There were 6 stages to the interview which included a Mock QBR, a written assessment, a technical round and being interviewed by various members of the Team from Jama Software. I was always kept in the know of what was happening throughout the process which was a huge positive.

      Interview questions [1]

      Question 1

      Share an example where i have managed to turn a highly at risk customer with potential churn to growing the account. How did i manage to do it, and what were the reasons for this.
      1 Answer