The interview was fairly straightforward and focused primarily on basic questions regarding my skills and experiences. The interviewer prioritized understanding my past experiences in customer service and how I handled various work situations.
Interview questions [1]
Question 1
Can you describe a challenging situation you had and how you managed it?
The recruiter reached out to conduct the usual phone screen before forwarding my resume through to the managers at the office location I was applying at. Both rounds of interviews were about an hour long and mostly conversational and geared towards getting to know how your experience aligns with the associate position. Personality and appearance seems to play a role in the application process.
Interview questions [1]
Question 1
What is your favorite and least favorite thing about working in customer service?
I applied online. The process took 3 weeks. I interviewed at Irvine Company (San Diego, CA) in May 2021
Interview
You will have about 3 different interviews, pretty similar. First is with HR to get an understanding of your background, second is with the direct manager, and third is with a higher manager or director. Get a sense of how you can fit into property management and admin tasks.
Interview questions [1]
Question 1
How would you would respond to a customer (tenant) that was upset about a particular issue? How well do you manage different tasks at the same time? How comfortable are you sending customer memos or meeting customers?
