I interviewed for a Billing Analyst role. The interview was conducted by three people, but only one actively asked questions while the other two were largely disengaged, which made the experience dry and lacklustre.
During the interview, I was asked how I felt about joining as a Billing Analyst despite my previous managerial experience. While I understand they may have wanted to gauge my flexibility, this felt unnecessary given my CV clearly outlined my background. At the start of the interview, the panel mentioned there were “lots of growth opportunities,” which contradicted the implication of the question. This created a frustrating and confusing cycle, making the process feel like a significant waste of time.
The questions themselves were very standard, focusing on style rather than role-specific or scenario-based challenges, which made the interview feel unimaginative.
Communication about the outcome could also have been handled much better. I was told I would receive feedback by Thursday, but the rejection email did not arrive until the following Monday with no explanation for the delay.
Overall, while the interview was professional in tone, the combination of disengaged interviewers, contradictory messaging, unchallenging questions, and delayed communication made the experience frustrating and disappointing. Better alignment on role expectations, more engaging and relevant questions, and clearer post-interview communication would greatly improve the candidate experience.
