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      Customer Service Representative Interview

      Feb 27, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IRS

      Interview

      The process was all online & you had to complete an assessment & based off your responses you get the job offer or denial. There was no actual interview besides the assent which is nice .

      Interview questions [1]

      Question 1

      Explain a time when you felt a customer was being unreasonable
      Answer question

      Other Customer Service Representative interview reviews for IRS

      Customer Service Representative (CSR) Interview

      Jul 4, 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at IRS

      Interview

      There wasn't an interview. There was an online assessment with the job application. The assessment had several behavioral questions that referenced conflict escalation, ethics, and collaboration. There were also general language use questions and basic math skill questions.

      Customer Service Representative Interview

      Apr 17, 2025
      Anonymous employee
      Oakland, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at IRS (Oakland, CA)

      Interview

      no interview takes place they hire upon background check which is a month long process once passed you get a start date then your hired its a quick and easy process they hire in mass quantities

      Customer Service Representative (CSR) Interview

      Mar 11, 2025
      Anonymous employee
      Fresno, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at IRS (Fresno, CA)

      Interview

      There wasn't one. You were asked to join a zoom meetup with other folks for a overview. They then gave you tips on filling out the application and turning in a resume.

      Interview questions [1]

      Question 1

      Turn in a resume that you knew something about accounting or office work life.
      Answer question

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