The interview is heavily focused around customer service. Above all else they want to know that you value safety. Started with a phone or recorded video interview, then two in person interviews.
Interview questions [1]
Question 1
Situational question but the answer was valued on safety
Showed up to an Embassy suite near PDX, went to a conference room where I got a brief 30 minute introduction to Horizon Ground Operations.
Then we split to a separate room for interviews.
I applied online. The process took 1 week. I interviewed at Horizon Air (Portland, OR) in Dec 2018
Interview
After applying, I got a text to answer questions about my availability. Then I received a phone call and email to conduct a phone screen. I scheduled the phone screen but it wasn't at all a screening.I was told to come in the next morning for an in person interview. The in person interview was from 8am-12pm. After a company presentation, the room divided into three groups of 8 people. We answered questions to others in the group. We had to present, as a group, 8 things that we had in common. Then we were each pulled for one on one interviews. I did two one on one interviews.
Interview questions [1]
Question 1
Describe safety and how you feel about it. Describe a time you dealt with a difficult worker and how you handled it. Describe a time you had an irate customer and what was the outcome. Describe a time you did something wrong and what you learned from it.