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      Highmark

      Part of Highmark Health

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      Customer Service Interview

      Jan 7, 2012
      Anonymous employee
      Parkersburg, WV

      Other Customer Service interview reviews for Highmark

      Customer Service Interview

      Jun 15, 2011
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1 day. I interviewed at Highmark (Parkersburg, WV) in Dec 2011

      Interview

      You apply online, setup a testing date that's available (have to check everyday for testing dates that are available), go in for testing (skills, typing, personality, etc) you'll be in a testing class with ~20 people. If you pass the test, you get setup with an interview. Go interview, and if they want to hire you, they'll call you within their specified time frame. Very professional through and through.

      Interview questions [1]

      Question 1

      How would you handle an angry customer?
      Answer question
      1

      Application

      The process took 1 day. I interviewed at Highmark in May 2011

      Interview

      I was told that I should be prepared for an online assessment, an interview, and a drug test. When I got there I was asked to take an online test that gave me a bunch of different scenarios I had to say how I would handle them. There were a lot of other people in the room. After I was done, a woman asked for my name and entered it into a computer and told me I didn't get the position.

      Interview questions [1]

      Question 1

      How would you handle an irate customer if you were a waiter?
      Answer question
      2

      Customer Service Interview

      Dec 15, 2009
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Highmark in Mar 2007

      Interview

      Pretty simple. High turnover so the standards are dropping.

      Interview questions [1]

      Question 1

      Can you sit for 8 hours?
      Answer question
      1