First there was a virtual interview over Skype, which was fairly straightforward, with questions about interest in the position and past experience. This was followed by a group interview, with test questions and exercises. Friendly but rather affected team leader. They had us share an embarrassing experience, helped by interviewer going first.
I applied in-person. The process took 1 week. I interviewed at Hello Alfred (San Francisco, CA) in Jan 2018
Interview
The interview process was easy and light. Lots of surface level questions about previous experiences in customer care/hospitality that didn't really lead anywhere. I would pressure those applying and being interviewed to ask as many questions as possible: what will your day to day look like, how does the market handle customer concerns, what does the team look like, PLEASE ask management what their roles are and how they fit into the market's bigger picture and how do they help you, feel free to ask about pay rates (they could rip you off), ask about the turn over rate and why it's so high. Make sure this job is for you.
Interview questions [1]
Question 1
What's your experience in customer care/hospitality?
I applied online. The process took 5 days. I interviewed at Hello Alfred in Aug 2015
Interview
There were two interviews, one via Skype, and one group interview in person with about 5 other candidates. I was contacted for the Skype interview about a week after applying online, then was contacted immediately for the in person group interview. The process moved very quickly from there.
Interview questions [1]
Question 1
The Skype interview was straightforward interview questions (why Hello Alfred, what is good customer service, etc.). The group interview is set up more like a training session where you learn the role and go through scenarios about things that might occur in someone's home and how you'd respond.
