6mo
Thank you for taking the time to share your experience with us. We truly appreciate your openness and the opportunity to reflect on how our hiring process impacted you.
We’re sorry to hear that your experience felt confusing and ultimately disappointing. Our intention throughout the interview process was to explore how your leadership skills and cross-industry experience could contribute to our team. We recognize that our messaging may have created expectations that weren’t aligned with the final decision, and for that, we sincerely apologize.
While we do value diverse backgrounds and actively seek talent from outside healthcare, there are times when specific roles require deeper industry knowledge due to regulatory complexity or member needs. In this case, the hiring team ultimately determined that healthcare-specific in a call center environment experience was essential for success in the role, especially as we are growing. We understand how this shift in criteria felt contradictory to what was communicated earlier, and we take full responsibility for that disconnect.
Your feedback about the rejection process is also important. We never intend to offer false hope, and we’re committed to making our communication more transparent and respectful of candidates’ time and emotional investment. We’re reviewing our practices to ensure they better reflect the integrity and clarity we strive for.
We genuinely appreciate your interest in HMA and the professionalism you brought to the process. If future opportunities arise that align more closely with your background, we would be glad to reconnect.
