I applied through other source. I interviewed at HCLTech (Colombo, Western) in Nov 2024
Interview
I recently interviewed for the Process Analyst role at HCL, and the team was really friendly and welcoming. The process involved an online assessment, a technical interview where I discussed process improvement and tools like Excel, followed by an HR interview. Everyone was supportive, and they made me feel comfortable throughout the interview. It was a great learning experience, and I appreciated how they focused on both technical skills and soft skills. Overall, a very positive and encouraging experience!
Interview questions [1]
Question 1
How would you approach analyzing data from a process to find root causes of issues?
What tools do you use for data analysis and process reporting? (e.g., Excel, Power BI, Tableau)
How do you ensure the data you collect for process analysis is accurate and reliable?
Basic Questions were asked about a few protocols. They asked scenario based questions after that, about how would I handle an escalation, immediate steps during outage/site down etc. Apart from that, basics of ITIL and soft skills.
I applied online. I interviewed at HCLTech (Colombo, Western)
Interview
It was Online interview , Interview was good. Asked few questions and then move in to the Tec questions. All the interviews held on teams. Interview held on around 25 mins
Interview process was good and smooth, Have asked to submit/upload all necessary documents all formalities were done by Recruitment team within a week. After submission of documents they rolled out the offer and joining letter.
Interview questions [1]
Question 1
They have asked about technical questions in regards to skills