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      HCLTech

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      Global Desk Services Interview

      Aug 2, 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at HCLTech

      Interview

      In interview process there are three round . First round is group discussion the second round is Technical round an third round is hr round . All three rounds were conducted in online.

      Interview questions [1]

      Question 1

      Self intro About Hcl Why hcl
      Answer question

      Other Global Desk Services interview reviews for HCLTech

      Global Service Desk Interview

      Nov 28, 2025
      Anonymous interview candidate
      Lucknow
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at HCLTech (Lucknow)

      Interview

      stupid simple you just need to prepare English and everything else can be done on the go. The interview consists of 2 rounds HR and Manager. Both are easy but make sure that you don't get a stupid project.

      Interview questions [1]

      Question 1

      5 minutes to talk about something
      Answer question

      Global Desk Services Interview

      Sep 3, 2025
      Anonymous interview candidate
      Nāgpur, Maharashtra
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at HCLTech (Nāgpur, Maharashtra) in Sep 2023

      Interview

      Standard Process Overview 1. Application & Shortlisting You start by applying via the official HCLTech careers portal or through campus drives or job boards. Recruiters review your resume and shortlist based on relevant qualifications, experience, and skills. 2. Written/Aptitude/Communication Assessment For many technical support roles, especially for freshers, the process may include an aptitude or communication test. These rounds evaluate reasoning, grammar, problem-solving, and pronunciation or accent clarity. 3. Group Discussion (GD) / JAM (Just A Minute) – Optional Some recruitment drives include a GD or JAM round to assess communication skills, clarity of thought, confidence, and teamwork. Not always mandatory, but common in campus settings. 4. Technical Interview This is the core evaluation for technical support roles. Expect questions on: Operating systems (Windows, macOS, etc.) Networking fundamentals (VPN, domain issues, troubleshooting) Hardware and software troubleshooting (e.g., reinstalling Office, email issues) Ticketing tools, ITIL processes, and service desk protocols Candidates often report scenario-based and resume-based technical questions. 5. HR Interview Final interview round focusing on personality, attitude, shift flexibility, career goals, and cultural fit. Questions may include introductions, strengths/weaknesses, support vs. service distinctions, and your willingness to work in certain locations or shifts. 6. Offer & Onboarding If successful, you'll receive an offer letter followed by background check, document submission, and onboarding/training.

      Interview questions [1]

      Question 1

      about relocation and shift rotations
      Answer question