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      Mid-Market Customer Success Manager Interview

      Nov 21, 2019
      Anonymous employee
      San Francisco, CA

      Other Mid-Market Customer Success Manager interview reviews for Gong

      Mid-Market Customer Success Manager Interview

      Feb 14, 2022
      Anonymous interview candidate
      Chicago, IL
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Gong (San Francisco, CA) in Oct 2019

      Interview

      Gong.io is the best interview process I have ever been through. Many SAAS startups will say their culture is outstanding but, you really FEEL that here at Gong! My first phone screen with Rob Thomasson was the best phone screen I've ever had. It is clear that Rob really cares about getting to know each candidate as a person, what skillset they have, and what skillset/career goals they are looking to achieve. He went above and beyond the initial interview questions and asked me specifically about my experiences and my interests. As I was considering other opportunities, Rob went above and beyond to make sure I had all the information I needed and my timeline was accounted for when I was considering the best next step for my career. The next step, I chatted with Christina Fetyko. As my recruiting coordinator, she went above and beyond to ensure I had an incredible experience. Christina has a natural ability to make everyone around her feel comfortable and excited about their interview process. She sat with me and got to know me. She offered her experiences with Gong and why she is so happy she gets to get up everyday and come work. During my interview process I met with a few Managers of Customer Success and the VP of Success. It's clear that the Customer Success function at Gong is very mature, organized, and focused on their customers (to create raving fans!). The leadership team, the customer success team, and everyone at Gong is very friendly, fun-loving, and committed to bringing their best selves to work to ensure a great working environment, product, and customer experience!

      Interview questions [1]

      Question 1

      Please come prepared to present a recent Executive Business Review to the team,
      1 Answer
      avatar
      Gong response
      6y
      Who paid you to write such an amazing review?!! : ) So excited that you had "the best interview process I have ever been through" — with Gong!! We're working really hard to make sure everyone has an experience like you — so this means a lot! And — thanks for the shoutout to Rob and Christina! We're definitely lucky to have them on our team — and now — we're lucky to have you on the team as well! Welcome to the Gong Family, A raving Gongster
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Gong (Chicago, IL) in Feb 2022

      Interview

      - Recruiter contacted me on LinkedIn - 30 phone screening where he shared his favorite parts of Gong, the value prop, and asked a few questions regarding my experience - 30 min Zoom with CS manager, running through different situational questions - 45 min Zoom with another CS manager walking through my resume and asking questions - 45 min Zoom presentation on myself, customer wins, driving value with gong, and a brief mock demo onboarding a new DM My presentation was on a Friday afternoon, and Adrian (recruiter) promptly called me on Friday providing me feedback and the final decision. Everyone was super easy to chat with, asked thought-provoking questions, prepared, and respectful. Kiana coordinating and provided ample info/support for the presentation interview too. Overall, it was a great experience! Really all that you can ask for in a multiple-round interview process. Thank you, Gong team!

      Interview questions [2]

      Question 1

      What was a difficult situation with a customer?
      Answer question

      Question 2

      What would your past/current manager say about you?
      Answer question